Contact Us

Email

Write to support@genreel.net. That address is the way to reach us about the product, your account, and anything that did not go as expected in a generation.

When to write

• Questions about features, models, or how a workflow is meant to work.
• Billing, credits, subscriptions, and refund requests.
• A generation that failed, stalled, or came back wrong — include what you expected to see.
• Bug reports, with the steps that reproduce the problem.
• Partnership, press, or collaboration requests. Put Partnership in the subject line so we can route it.

What helps us reply

• The email on your Genreel account, if you have one.
• A short description of the question or the result you expected.
• The model, resolution, and duration you selected, when the note is about a generation.
• Screenshots, links, or the task details from your library.

Response time

We aim to reply within one to two business days. Urgent billing or access problems are read first. Weekend messages are answered on the next business day.

Before you write

The answers to the questions we hear most often are on the homepage FAQ. How we handle personal data, the rules for using the service, cookies, and refunds are on the Legal pages in the footer. A short introduction to the product is on About Us.